Privacy Policy

This Privacy Policy was updated on January 24, 2025 and will take effect immediately. This privacy policy is valid for a long time.

Introduction

Welcome to use "LovyEra" (hereinafter referred to as "this application") software and related services.

If you do not expressly agree to this Privacy Policy, we cannot provide you with complete products and services, but you can use basic browsing functions, and we will only collect information generated during your browsing, which is, your browsing and click behavior records, these Information will be protected by measures such as de-identification and encryption. If you use the app after agreeing to this privacy policy, we will be deemed to have accepted and approved that we process your relevant information in accordance with this policy, and collect and use corresponding personal information based on the specific products and services provided.

This app is well aware of the importance of personal data to you, and will process your personal data in accordance with the principles of legality, justice, necessity, and integrity. This application will adopt corresponding security protection measures to protect your personal data in accordance with mature security standards in the industry.

Please read and understand this policy carefully before using this application and related services, and use this application and related services after confirming your full understanding and consent. The terms of this policy related to your personal information rights and interests have been highlighted in bold form, please pay special attention and read them carefully.

I. How This App Collects and Uses Your Personal Data

Data Definition

Personal data refers to various information related to identified or identifiable natural persons recorded electronically or otherwise, excluding anonymized information.

Purpose of Data Collection

This app will only collect and use your personal data for the following purposes described in this policy:

1. Device Information for Analytics

1. When you use this app to run, we will collect your device model, software system version, software installation list, Mac address, unique device identifier (IMEI, IMSI, Android_ID, IDFA), IP, and device serial number. To identify unique users for statistical analysis so that we can provide you with the best solution for information presentation.

In addition, based on the needs of data statistics, we will also collect your above-mentioned device information when your device is in the background/silent mode, and take de-identification, encryption and other measures to protect after completing the corresponding statistics.

2. Account Binding

2. In order to ensure that your account and usage records will not be lost, you need to provide the following information to complete the account binding: mobile phone number, verification code; but if you do not provide this information, it will not affect the basic functions of using this product.

The above information you provide will continue to authorize the use of this application during your use of this product. When you cancel your account, this application will stop using and delete the above information.

3. Personalized Recommendations

3. In order to recommend better recommendations, display or information that may be of interest to you, this application may collect necessary behavior information for your operation and use of this application software to generate user portraits and personalized displays, including but not limited to: click, move, browse, search, share, chat and more.

The above information will only be used during your use of this application.

4. Device Permissions

4. Device information: We will apply for a phone/device permission, collect information related to the device identification code, and use it for information recommendations and security risk control; refusing this permission will affect the accuracy of recommendations and requests for account security status.

5. Storage Permission

5. Storage permission: When you use functions such as image generation, we need to apply for storage permission to store relevant data of the application by writing to the local cache, so as to ensure that your usage records and other information will not be lost and reduce traffic consumption.

6. Notification Permission

6. In order to ensure that you receive relevant information in a timely manner, we will ask you to authorize notification permissions. If you refuse to provide it, it will only make you unable to use this function, but it will not affect your normal use of other functions of this application.

7. Payment Information

7. If you make a transaction on this app, the relevant payment function will be provided to you by a third-party agency we cooperate with, and the third-party agency may need to collect your necessary payment information. If you refuse to provide the necessary information for payment, you will not be able to complete the transaction and thus cannot use the corresponding service, but it will not affect the normal use of other functions. We will only obtain the result verification information of your successful transaction from third-party agencies and provide the services to you. When you cancel your account, this application will stop using and delete the above information.

Legal Collection Exemptions

9. According to relevant laws and regulations, the collection, sharing, transfer, and disclosure of your personal information in the following situations does not require your authorization and consent:

  • a. Related to national security and national defense security;
  • b. Related to public security, public health, and major public interests;
  • c. Related to criminal investigation, prosecution, trial and execution of judgments;
  • d. For the purpose of safeguarding the major legal rights and interests of the personal information subject or other individuals such as life and property, but it is difficult to obtain your own authorization and consent;
  • e. Personal information due to publication by you yourself to the public;
  • f. Collect your personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
  • g. Other circumstances stipulated by laws and regulations.

II. Improve This Application's Products Or Services Through Internal Data Analysis And Research And Third Party SDK Statistics Services

The app collects data based on your interactions with the app and the choices you made, including your privacy settings and the products and features you use. Mobile phone data includes SDK/API/JS code version, browser, Internet service provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, software installation list, device identifier (IMEI, IMSI, Android_ID), Mac address, IOS Advertising Identifier (IDFA). When this application uses information for purposes other than those described in this privacy policy, it will seek your consent in advance.

III. How This Application Uses Cookies and Similar Technologies

Cookies and similar technologies are common and commonly used technologies on the Internet. When you use the app and related services, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store information when you access and use this app. We use cookies and similar technologies mainly to achieve the following functions or services:

1. Guarantee the safe and efficient operation of products and services

We may set cookies or anonymous identifiers for authentication and security to allow us to confirm whether you have logged in to the service safely, or whether you have encountered illegal activities such as theft and fraud. These technologies will also help us improve service efficiency, login and response speed.

2. Help you get an easier access experience

Using such technologies can help you avoid repeating the steps and processes of filling in your personal information and entering search content (for example: recording search history).

3. Recommend, Display, and Push Content or Accounts That You May Be Interested In

We may use cookies and similar technologies (such as Beacon, Proxy, etc.) to understand your preferences and usage habits, conduct consultation or data analysis, improve product services and user experience, and optimize your choice of advertisements.

Cookie Management

You can set or refuse to manage cookies through your browser. But please note that if you disable it, you may not be able to enjoy the best service experience, and some services may not work properly. At the same time, you will receive the same number of ads, but they will be less relevant to you.

We promise that we will not use cookies for any purpose other than those described in this Privacy Policy.

IV. How Does This Application Use SDK Technology

The SDK technology is provided by a third-party organization that cooperates with us. We use the SDK to help the application obtain functions such as statistical analysis and information push. We know the authorization permissions and collected data through the technical documents disclosed by it. During the process, the data is transmitted directly to third parties. The permissions requested by the third-party organization and the collected sensitive information clearly disclosed to us, the third-party SDK list is as follows:

1. Agora SDK Information acquisition: device type, CPU signal, battery level information, operating system information, mobile phone model Purpose of use: To judge the operating environment, ensure the normal operation of the service, and carry out problem and troubleshooting Privacy agreement address: https://www.shengwang.cn/privacy-policy/.

2. Firebase SDK Information acquisition: device information (IMEI/MEID/Mac/android ID/IDFA/OPENUDID/GUID) Purpose of use: push, crash, analysis, authentication and other functions Privacy protocol address: https://firebase.google.com/terms/?https%3A%2F%2Ffirebase.google.com%2Fsupport%2Fprivacy%3Fhl

3. Google Message Push SDK Information acquisition: personal information (name, email, contact information), technical information (browser type, operating system, device type, IP address and other similar technical information), usage information (pages you visit on our website, locations you click on, searches performed on our website) Purpose of use: Installation of data attribution analysis Privacy agreement address: https://www.appsflyer.com/website-privacy-policy

4. Digital Alliance device fingerprint SDK Device manufacturer, device model, gyro sensor, accelerometer sensor, gravity sensor, system version, installed applications, MAC address (including background state), terminal unique identifier information (IMEI), mobile equipment identification code (MEID), SIM card status information and network status information Purpose of use: Anti-cheating Privacy protocol address: https://www.shuzilm.cn/main/privacy.html?from=singlemessage

5. Adjust Collected Information: Device ID, IP address, user APP behavior Purpose of use: attribution Privacy Agreement Address: https://www.adjust.com/terms/privacy-policy/

V. How This application Shares, Transfers and Publicly Discloses Your Personal Data

1. Sharing

1. Sharing: This app will not share your personal data with any other company, organization or individual, except in the following cases:

  • a. Sharing with explicit consent: After obtaining your explicit consent, this application will share your personal data with other parties.
  • b. This application may share your personal data externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
  • c. Sharing with affiliated companies of this app (that is, other companies under the same group): Your personal data may be shared with affiliated companies of this app. This application will only share necessary personal data and is bound by the purposes stated in this privacy policy. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization and consent again.
  • d. Sharing with authorized partners: Only to achieve the purpose stated in this privacy policy, some services of this application will be provided by authorized partners. This application may share your nickname, avatar, ID information and related device information (device model, software system version, software installation list, Mac address, unique device identifier (IMEI, IMSI, Android_ID, IDFA), IP , device serial number), etc., to provide better customer service and user personalized experience. For example, companies that provide third-party data statistics and analysis services that this application cooperates with may need to collect and access personal data for data statistics and analysis services. In this case, these companies must comply with the Privacy Policy of this application and take equivalent security measures. This application will only share personal data necessary to provide services, and requires it to delete or anonymize the processed data after completing the processing purpose. For companies, organizations and individuals who share personal information with this application, this application will enter into a strict non-disclosure agreement with them, requiring them to process personal information in accordance with this application's instructions, this privacy policy and other confidentiality and security measures relevant to processing personal data.

2. Transfer

2. Transfer: This app will not transfer your personal data to any company, organization or individual, except in the following cases:

  • a. Transfer with explicit consent: After obtaining your explicit consent, this application will transfer your personal data to other parties;
  • b. When merger, acquisition or liquidation that involves the transfer of personal data, this application will require the companies and organizations that store your personal data to continue to be bound by this privacy policy, otherwise this application will require these companies or organizations to seek your consent.

3. Public disclosure

3. Public disclosure: This application will only publicly disclose your personal information under the following circumstances:

  • a. After obtaining your explicit consent;
  • b. Disclosure based on law: In the case of laws, legal procedures, lawsuits or mandatory requirements of government authorities, this application may publicly disclose your personal information.

c. You know that even with your authorization and consent, we will only publicly disclose your personal information for lawful, official, necessary, specific and clear purposes. And we will do our best not to identify personal identifiable information in publicly disclosed content.

VI. How Does This Application Protect Your Personal Data

1. Security Protection Measures

1. This application has adopted industry-standard security protection measures to protect the personal data you provide to prevent data from unauthorized access, public disclosure, use, modification, damage or loss. This application will take all reasonable and feasible measures to protect your personal data. For example, when exchanging data between your device and the service, it is protected by SSL encryption (relevant websites provide https secure browsing method); this application will use encryption technology to ensure the confidentiality of data, and adopt a trusted protection mechanism to prevent data from being maliciously attacked; this application will deploy an access control mechanism to ensure that only authorized personnel can access personal information; and this application will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal data.

2. Data Retention Policy

2. This application will take all reasonable and feasible measures to ensure that no personal data irrelevant to the provision of services is collected. This application will only retain your personal data within the period required to achieve the purpose stated in this policy, unless otherwise agreed upon the need to extend the retention period or perform legal obligations under the premise of a limited period of retention.

3. Internet Security Limitations

3. The Internet is not an absolutely safe environment, and this application will try its best to ensure or guarantee the security of any information you send to this application. If the physical, technical, or management protection facilities of this application are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, this application will bear corresponding legal responsibilities

4. Security Incident Response

4. Once an unfortunate personal data security incident occurs, this application will immediately notify you in accordance with legal and regulatory requirements: the basic situation and possible impact of the security incident, the disposal actions that have been or will be taken by this application, and your own prevention and recommendations for mitigation risks, solutions for you, etc. The app will immediately notify you of event-related situations by email, letter, phone call, push notification, etc. When it is difficult to inform the subject of personal information one by one, this application will issue an announcement in a reasonable and effective manner. At the same time, this application will also actively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

VII. Your Rights

In accordance with relevant laws, regulations, and standards in China, as well as common practices in other countries and regions, this application guarantees you to exercise the following rights with respect to your personal information:

1. Access Your Personal Data

1. You have the right to access your personal data, except for exceptions stipulated by laws and regulations. If you wish to exercise your right to access your data, you can do so yourself by:

a. Account information: If you wish to access or edit the personal information in your account, you can perform such operations by visiting [Settings] - [My Homepage];

2. Correct your personal information

2. Correct your personal information. When you find that the personal information processed by this application is wrong, you have the right to request this application to make corrections. You can also click [Character card in the upper left corner] - [Settings] - [My profile] after logging in to enter the personal center, where you can modify your avatar, nickname, gender, birthday, and password.

3. Delete your personal data

3. Delete your personal data: In the following situations, you can submit a request to this application to delete your personal data:

  • a. If the application's handling of personal data violates laws and regulations;
  • b. If this application collects and uses your personal information without your consent;
  • c. If you withdraw your consent to the processing of personal information by a certain business function, and actively request to delete the relevant personal data;
  • d. If you no longer use the products or services of this application, or you cancel your account;
  • e. If this application no longer provides you with products or services.

4. Cancel your account

4. Cancel your account: You can cancel the previously registered account at any time, and you can do it yourself in the following ways: After opening the app and entering the main interface, [Character card in the upper left corner] - [Settings] - [Cancel Account] - Enter 【Logout page】. After canceling the account, we will stop providing you with products or services, and delete your personal information according to your request, unless otherwise stipulated by laws and regulations.

5. Withdraw your authorization and consent

5. Withdraw your authorization and consent: except for the personal information necessary for each business function. For the collection and use of non-essential personal information, you can give or withdraw your authorization and consent at any time. If you use the Android system, you can withdraw the corresponding authorization for your file storage, camera function, photo album access and other functions in the related functions of your mobile phone settings; if you are using the iOS system, you need to regain appropriate authorization through your phone's settings function.

6. Obtain a copy of personal information

6. The subject of personal information obtains a copy of personal information: You have the right to obtain a copy of your personal information. If technically feasible, such as data interface matching, this application can also directly transmit a copy of your personal information to third parties designated by you.

7. Response to your requests

7. Respond to your above request: To ensure safety, you may need to provide a written request or prove your identity in other ways. This app may ask you to verify your identity before processing your request. The application will respond within fifteen days. For your reasonable request, this application does not charge fees in principle, but for repeated requests that exceed reasonable limits, this application will charge a certain cost depending on the situation. This application may not be able to respond to those repeated and impractical requests for no reason, such as the need to independently develop new systems, completely change the current business model, bring risks to the legitimate rights and interests of others, and destroy the information on the backup disk, etc.

Limitations on Rights Exercise

In the following situations, in accordance with the requirements of laws and regulations, this application will not be able to respond to your request:

  • ① Related to national security and national defense security;
  • ② Related to public security, public health, or major public interests;
  • ③ Related to criminal investigation, prosecution and trial;
  • ④ There is sufficient evidence to prove that you have subjective malice or abuse of rights;
  • ⑤ Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.

VIII. Protection of Children's Personal Data

1. Adult-Focused Services

1. The products and services of this application are mainly for adults. We attach great importance to the protection of children's information. If you are a child under the age of 14, we recommend that you ask your parent or guardian to read this Privacy Policy carefully and use our services with the consent of your parent or guardian or provide us with information.

2. Age Verification and Protection

2. This application regards minors under the age of 14 as children. Without the consent of parents or guardians, children are not allowed to bind mobile phone numbers to this application account. When using the cash withdrawal function to bind ID cards, this application will verify the age. For users under the age of 14, binding cannot be performed. Of course we will only use, share, transfer or disclose this information as permitted by laws and regulations, and when necessary for parents or guardians to unite or protect minors. We will protect the personal data of minors in accordance with relevant national laws and regulations and this policy. If the app finds that it has collected personal data from children without verifiable parental consent, it will try to delete the relevant data as soon as possible.

3. Guardian Contact

3. If you are the guardian of a minor, if you have any questions about the personal information of the unrevealed person under your guardianship or want to deal with the collected information, please contact us (this application has a commissioner responsible for the protection of children's personal data).

IX. Your Personal Data Will Not Be Transferred Globally

Personal data collected and generated by this application in the territory of the People's Republic of China will be stored in the territory of the People's Republic of China and will not be exported or transferred globally.

X. U.S. State Privacy Rights (CCPA, CPRA, VCDPA)

If you are a resident of California, Virginia, or other U.S. states with similar privacy laws, this section applies to you.

No Sale or Sharing

1. Right to Opt-Out of Data Sale/Sharing: You have the right to opt-out of the selling or sharing of your personal information for targeted advertising. Although we do not sell personal information for monetary value, you can control your advertising preferences. To opt-out: (1) Use your Device Settings: Go to Android Settings > Privacy > Ads > Delete/Reset Advertising ID; (2) Contact Us: You can explicitly request to opt-out by emailing support@lovera-app.com.

2. Your Rights under CCPA/CPRA and VCDPA:

  • a.

    a. Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share.

  • b.

    b. Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.

  • c.

    c. Right to Correct: You have the right to request correction of inaccurate personal information.

  • d.

    d. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Virginia (VCDPA) Specifics

3. Virginia (VCDPA) Specifics: If you are a resident of Virginia, you also have the right to opt-out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. As stated above, we do not engage in these activities.

How to Exercise Your Rights

4. How to Exercise Your Rights: You may exercise your rights by contacting us at the email address provided in the "Contact" section. We will respond to your request within the timeframe required by applicable law (usually 45 days).

XI. How to Update This Privacy Policy

This application may adjust or change this privacy policy from time to time, and any updates to this privacy policy will be published on the website of this application by marking the time of update. Changes will take effect within 7 days after the notification or announcement. If the privacy policy involves changes in the type of processing of personal information, method of purpose, etc., we will ask for your consent again.

XII. How To Contact This Application

If you have any questions, comments or suggestions regarding this privacy policy, please contact this application in the following ways:

Data Controller:XKOI PTE. LTD.
Address:3 PHILLIP STREET, #10-04, ROYAL GROUP BUILDING, SINGAPORE 048693

Data Protection Officer

Data Protection Officer (DPO): We have appointed a Data Protection Officer to ensure the safety of your personal information. You may contact our DPO via the email or physical address provided above.

This application will respond to your request within fifteen days under normal circumstances.

XIII. Validity Period and Time to Update the Privacy Policy

This Privacy Policy was updated on January 24, 2025 and will take effect immediately. This privacy policy is valid for a long time.