User Agreement

Updated date: 16 December 2025

Special Note

This agreement stipulates the rights and obligations between "LovyEra" and users regarding the "LovyEra" software service (hereinafter referred to as "service"). "User" refers to an individual who downloads, installs, registers, logs in, and uses (hereinafter collectively referred to as "use") this service. [XKOI PTE. LTD.] (hereinafter referred to as "the company" or "we") would like to remind you (users) to read this "User Agreement" (hereinafter referred to as "agreement") carefully before registering as a user to ensure that you fully understand the terms of this agreement. Please read carefully and fully understand this agreement, especially the clauses involving exemption or limitation of liability, the clauses of rights licensing and information use, the clauses of agreeing to open and use special individual services, applicable laws and dispute resolution clauses, etc.

Among them, important content such as exemption or limitation of liability clauses will remind users to pay attention in bold form, and you should read them emphatically.

If you do not agree to this agreement, it will cause us to be unable to provide you with complete products and services, and you can also choose to stop using them. If you independently choose to agree to or use LovyEra software and related services, it is deemed that you have fully understood this agreement and agreed to accept this agreement as a party to this agreement and other agreements and rules related to "LovyEra" software and related services (including but not limited to the "Privacy Policy"). Prior to using our services, please acknowledge and accept the "Standard EULA" agreement (LICENSED APPLICATION END USER LICENSE AGREEMENT) provided by the Apple Store.

In order to provide users with better services or due to changes in national laws and regulations, policy adjustments, technical conditions, product functions, etc., this agreement may be revised and updated by the company in due course, and the revised content constitutes an integral part of this agreement. After this agreement is updated, we will remind users of the updated content through an announcement on the official website or other appropriate means, so that users can keep abreast of the latest version of this agreement, and users can also check the latest version of the terms of agreement on the homepage of the website or the software settings page. If the user continues to use the "LovyEra" software and related services, it means that the user has agreed to accept the revised content of this agreement.

Please fully understand and agree that this platform prohibits users under the age of 18 years old from registering and using related services. If you are younger than 18 years old, you will not be able to register this product.

For the purpose of user management and protection of minors, according to relevant regulations, we will identify minors based on relevant mechanisms for the protection of minors and judge your behavior. If the platform determines that your account has a risk of being used by minors, we will provide a youth protection service mode (the specific content and restrictions are subject to the actual page display of the youth mode) or terminate your use according to local regulations.

Ⅰ. Account Registration

1. Users need to register a "LovyEra" account before using this service. The "LovyEra" account should be registered with a mobile phone number, and the user is requested to register a "LovyEra" account with a mobile phone number that has not been bound to the "LovyEra" account, and a mobile phone number that has not been blocked by the company according to this agreement. The company can change the way of account registration and binding according to user needs or product needs. If we provide you with third-party product account registration and login services, you need to follow the prompts to complete.

2. "LovyEra" is a mobile social product based on geographic location. When users register, they can authorize us to disclose and use their geographic location information.

3. In view of the binding registration method of the "LovyEra" account, the user agrees that we will use the mobile phone number provided by the user or automatically extract the user's mobile phone number and automatically extract the user's mobile phone device identification code and other information for registration during registration. The user agrees to authorize the operator. The authorized operator has the right to automatically extract the user's mobile phone number for authentication and use it for "LovyEra" account registration. The user guarantees to abide by the relevant terms of service of the operator (click to view the terms of service). If the operator successfully authenticates the user's mobile phone number, the user's registration is completed. If the user does not agree with the operator's authorization and/or terms of service or the user's mobile phone number authentication fails, the user can manually modify the mobile phone number extracted by the operator, and register and log in by means of a verification code.

4. The user understands and promises that the account set up by the user shall not violate national laws and regulations and the relevant rules of the company, and the registration information such as the user's account name, avatar, profile and other personal information shall not contain illegal or harmful information, without the permission of others please do not open accounts in the name of others (including but not limited to falsely using other people's names, titles, font sizes, avatars, etc., or adopt other methods that are sufficiently confusing), and do not register LovyEra accounts maliciously (including but not limited to frequent registration and batch registration of accounts) etc. Users must abide by relevant laws and regulations during account registration and use, and must not implement any behavior that infringes on national interests, damages the legitimate rights and interests of other citizens, and is harmful to social morality. The company has the right to review the registration information submitted by users.

5. When users register and use this service, we need to collect personal information that can identify users so that the company can contact users when necessary, or provide users with a better experience. The information collected by the company includes but is not limited to the user's name, gender, age, and date of birth. The company's use of this information will be subject to the third article of the user's personal privacy information protection.

II. Service content

1. "LovyEra" provides users with a variety of Internet products and services, including but not limited to providing self-service programs based on communicating with your personal chat robot through a text interface.

2. "LovyEra" is a software and content provider designed to improve your mood and provide you with emotional companionship. However, we are not a provider of medical services or medical equipment, nor should our services be considered medical, mental health, or other professional services. We do not guarantee at any time that our services have scientific therapeutic effects such as medicine and psychology.

3. The use of the service does not apply to emergency situations. If you think you have a medical or mental health emergency, please call the police or medical emergency number or go to the nearest hospital. If you are contemplating or committing suicide, or feel that you or others are in danger, you must stop using the Service immediately, call the police or medical emergency number or notify the appropriate police or emergency medical personnel.

4. We grant users a personal, revocable, non-transferable, non-exclusive and non-commercial legal right to use "LovyEra" and related services. All other rights not expressly authorized by this agreement are still reserved by the company, and the user must obtain the written permission of the company before exercising these rights. At the same time, if the company does not exercise any of the aforementioned rights, it does not constitute a waiver of such rights.

5. The services provided by "LovyEra" include free services and paid services. Users can purchase fee-based services through payment methods. The specific method is: users purchase corresponding fee-based services (including becoming members, purchasing virtual currency, etc.) through WeChat, Alipay or other payment channels provided by "LovyEra" to obtain fee-based service usage rights. For paid services, the company will give users clear reminders before users use them. Only when users confirm that they agree to pay fees according to the aforementioned payment methods and complete the payment according to the prompts, users can use such paid services. The completion of the payment is subject to the confirmation notice of "Payment Completed" generated by the bank or the third-party payment platform.

6. In order to provide a better service experience, we will gradually improve the service rules and provide rich service content. The specific content and service category are subject to the page displayed when you use "LovyEra". Regarding "LovyEra Paid Series Services", we provide you with the following introduction:

(1) Become a member

If we provide membership services for you, on the corresponding membership service purchase page, you can learn more about the membership service prices in your region, the specific content of membership rights, the period of use after purchase and other details. Choose to pay to buy and become a member.

(2) Single service order

We will launch individual services from time to time. You can check the subscription qualifications, service amount, service content, service period and other details on the corresponding purchase interface. After you read it correctly, you can choose to pay for the purchase and enjoy the corresponding individual services.

(3) Automatic renewal subscription service

For some services, we will provide monthly, semi-annual or annual installment subscriptions, which will be processed by the third-party payment platform from which you originally obtained the service. You can carefully read the continuous subscription service rules before purchasing, including service period, payment method, service content, cancellation method, service termination method, etc. After you read it correctly, you can choose to pay for the purchase, and the automatic renewal service will be automatically paid according to the payment method you confirm until it is cancelled. At the same time, you need to pay attention to cancel before each billing period when purchasing, so as not to start a new subscription.

We will continue to provide the above services based on user feedback. You can complete unsubscription, automatic renewal unsubscription, subscription status inquiry, etc. in the app store you use. If you complete the refund (including automatic refund, appeal refund, compulsory refund, etc.), your paid service will be stopped. If you still have questions, please do not pay for the purchase, you can consult through the customer service contact information displayed on "LovyEra". When you confirm the purchase, it is deemed that you understand all the contents and accept the corresponding constraints.

III. User Personal Data Protection

1. During the process of registering an account or using the service, the user may need to fill in and submit some necessary personal data, such as the identity information required by laws, regulations, and regulatory documents (hereinafter referred to as "laws and regulations"). If the information filled in and submitted by the user is incomplete or does not comply with laws and regulations, the user may not be able to use the service or be restricted in the process of using the service.

2. User personal data includes:

  • 1) The user's personal data provided by the user (such as the mobile phone number and other personal data filled in when registering, the geographical location information when the user turns on the positioning function and uses the service, etc.);
  • 2) User personal data shared by other parties;
  • 3) User personal data legally collected by "LovyEra" to provide services (such as device or software information automatically collected by the system when using the service, browsing history information, time information, etc.). Among them, personal data refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information. The user knows, understands and agrees that when the user uses "LovyEra" products and/or services, "LovyEra" will process and protect the user's personal data in accordance with the "Privacy Policy" published by the platform, so users are expected to read carefully, Fully understand the full text of the "Privacy Policy", and when necessary, make choices that users deem appropriate in accordance with the guidelines of the "Privacy Policy".

3. "LovyEra" attaches great importance to the protection of personal information. We will take technical measures and other necessary measures to ensure the security of users' personal information and prevent the leakage, damage or loss of users' personal information collected in this service. When the aforementioned situation occurs or "LovyEra" finds that there is a possibility of the aforementioned situation, we will take remedial measures in a timely manner and inform the user. If the user finds the aforementioned situation exists, he must contact the company immediately.

4. The company will not disclose or disclose the user's personal information to any third party without the user's consent. However, the following specific circumstances are excluded:

  • a. Provide users' personal information in accordance with laws and regulations or instructions from competent authorities;
  • b. Any leakage of personal information caused by the user notifying others of his user password or sharing the registered account and password with others, or other personal information leakage not caused by "LovyEra";
  • c. Users disclose their personal information to third parties by themselves;
  • d. The user, "LovyEra" and the cooperation unit reach an agreement on the use of the user's personal information, and "LovyEra" discloses the user's personal information to the cooperation unit;
  • e. Any leakage of user personal information due to hacker attacks, computer virus intrusions and other force majeure events;
  • f. The user's personal information has been processed so that no specific individual can be identified and cannot be recovered.

5. The user agrees that "LovyEra" can use the user's personal information in the following matters:

  • a. "LovyEra" sends important notices to users in a timely manner, such as software updates and changes to the terms of this agreement;
  • b. "LovyEra" internally conducts audits, data analysis and research, etc. to improve products, services and communication with users;
  • c. In accordance with this agreement, "LovyEra" manages and reviews user information and takes processing measures;
  • d. Other matters stipulated by applicable laws and regulations.

Except for the above matters, "LovyEra" will not use the user's personal information for any other purpose without obtaining the user's prior consent.

6. "LovyEra" attaches great importance to the protection of minors. Any minor under the age of [18] shall not register an account or use this service.

7. "LovyEra" guarantees to collect, use or disclose users' personal information under the principles of legality, legitimacy and necessity and will not collect users' personal information that is not related to the services provided.

8. "LovyEra" attaches great importance to protecting users' personal information and privacy, and has formulated the "Privacy Policy". Users should use our products and/or services after carefully reading and fully understanding the "Privacy Policy". If the user does not agree with the content of the policy, it may cause our products and/or services to not work properly, or fail to achieve the service effect we intend to achieve. Users can also view it through the "Settings" page. We hope that through the "Privacy Policy" we can clearly introduce to users how to process the user's personal information. Therefore, it is recommended that users read the "Privacy Policy" completely to help users better understand and protect the privacy of users.

Ⅳ. Content Specification

1. The content mentioned in this article refers to any content produced, uploaded, copied, published, and disseminated by the user during the use of this service, including but not limited to account avatar, name, user description and other registration information and authentication materials, or text, voice, etc. , pictures, videos, graphics, etc. to send, reply or auto-reply messages and related link pages, as well as other content generated by using the account or this service.

2. Users shall not use the "LovyEra" account or this service to produce, upload, copy, publish, and disseminate content prohibited by the following laws, regulations, and policies:

  • a. Objecting to the basic principles established by the Constitution;
  • b. Endangering national security, leaking state secrets, subverting state power, and undermining national unity;
  • c. Damage to national honor and interests;
  • d. Distorting, vilifying, desecrating, and negating the deeds and spirit of heroes and martyrs, insulting, slandering, or otherwise infringing on the names, portraits, reputations, and honors of heroes and martyrs;
  • e. Propagating terrorism, extremism or inciting terrorist or extremist activities;
  • f. Inciting ethnic hatred, ethnic discrimination, and undermining ethnic unity;
  • g. Undermining the state's religious policies, promoting cults and feudal superstitions;
  • h. Spreading rumors, disrupting economic order and social order;
  • i. Spreading obscenity, pornography, gambling, violence, murder, terror or abetting crimes;
  • j. Insulting or defaming others, infringing on others' reputation, privacy and other legitimate rights and interests;
  • k. Inciting illegal assemblies, associations, processions, demonstrations, gathering crowds to disrupt social order;
  • l. Activities in the name of illegal civil organizations;
  • m. Failure to comply with the requirements of the "seven bottom lines" of the bottom line of laws and regulations, the bottom line of the socialist system, the bottom line of national interests, the bottom line of citizens' legitimate rights and interests, the bottom line of social public order, the bottom line of morality, and the bottom line of information authenticity;
  • n. Information containing other content prohibited by laws, administrative regulations, and policies.

3. Users shall not use the "LovyEra" account or this service to produce, upload, copy, publish, or disseminate the following content that interferes with the normal operation of "LovyEra", violates the legitimate rights and interests of other users or third parties, and adversely affects the network ecology:

  • a. Using an exaggerated title, the content of which is seriously inconsistent with the title;
  • b. Hype gossip, scandal, bad deeds, etc;
  • c. Improperly commenting on natural disasters, major accidents and other disasters;
  • d. Contains sexual hints, sexual provocations, etc., which are likely to make people have sexual associations;
  • e. Showing blood, horror, cruelty, etc. that cause physical and mental discomfort;
  • f. Inciting crowd discrimination, regional discrimination, etc;
  • g. Promoting nudity, vulgar, or porn content;
  • h. May cause minors to imitate unsafe behaviors and behaviors that violate social morality, induce minors to have bad habits, etc;
  • i. Contains insulting, intimidating, or threatening content;
  • j. Contains harassment, spam, malicious information, and deceptive information;
  • k. Infringe on other people's personal information or data;
  • l. Violating other legal rights such as portrait rights, intellectual property rights, and trade secrets;
  • m. Contains other information that interferes with the normal operation of the service and infringes upon the legitimate rights and interests of other users or third parties, and adversely affects the network ecology.

Ⅴ. Terms of Use

1. Any content transmitted or published by the user in or through the service does not reflect or represent, nor shall it be deemed to reflect or represent the views, positions or policies of "LovyEra", and "LovyEra" shall not be responsible for any responsibility.

2. Users shall not use the "LovyEra" account or this service to conduct the following behaviors:

  • a. Submitting or publishing false information, or stealing other people's avatars or materials, impersonating or using other people's names;
  • b. Forcing or inducing other users to follow, click on linked pages or share information;
  • c. Fabricating facts and concealing the truth to mislead or deceive others;
  • d. Using technology or other means to implement batch registration, manipulate false accounts, illegally trade accounts, forge or fabricate business data information, etc. to disrupt the order of platform operations;
  • e. Using the "LovyEra" account or this service to engage in any illegal and criminal activities;
  • f. Produce and publish methods and tools related to the above acts, or operate or disseminate such methods and tools, regardless of whether these acts are for commercial purposes;
  • g. Other acts that violate laws and regulations, infringe on the legitimate rights and interests of other users, interfere with the normal operation of "LovyEra" or "LovyEra" without express authorization.

3. The user shall be fully responsible for the authenticity, legality, harmlessness, accuracy, and validity of the information transmitted by using the "LovyEra" account or this service, and any legal responsibility related to the information disseminated by the user shall be borne by the user himself , has nothing to do with "LovyEra". If any damage is caused to the company or a third party, the user shall make compensation according to law.

4. The services provided by "LovyEra" may include advertisements, and users agree to display advertisements provided by "LovyEra" and third-party suppliers and partners during use. Except as clearly stipulated by laws and regulations, the user shall be responsible for the transactions conducted based on the advertising information, and "LovyEra" shall not be liable for any loss or damage suffered by the user due to the transaction based on the advertising information or the content provided by the aforementioned advertisers. responsibility.

5. Unless "LovyEra" has written permission, the user shall not engage in any of the following acts:

  • a. Delete the copyright information on the software and its copies;
  • b. Reverse engineer, reverse assemble, decompile the software, or otherwise attempt to discover the source code of the software;
  • c. Using, renting, lending, duplicating, modifying, linking, reposting, compiling, publishing, publishing, establishing mirror sites, etc. for the content of "LovyEra"'s intellectual property rights;
  • d. To copy, modify, add, delete, or modify the software or the data released into any terminal memory during the running of the software, the interactive data between the client and the server during the running of the software, and the system data necessary for the running of the software. Hanging operation or creating any derivative works, including but not limited to using plug-ins, plug-ins or third-party tools/services not authorized by "LovyEra" to access software and related systems;
  • e. By modifying or falsifying the instructions and data in the running of the software, adding, deleting, or changing the functions or operating effects of the software, or operating or disseminating the software and methods used for the above purposes to the public, regardless of whether these acts are commercial purposes;
  • f. Log in or use "LovyEra" software and services through third-party software, plug-ins, external plug-ins, systems not developed or authorized by "LovyEra", or produce, publish, and disseminate third-party software, plug-ins, external plug-ins, and systems that are not developed or authorized by "LovyEra".

Ⅵ. Account Management

1. The ownership of the "LovyEra" account belongs to the company. After the user completes the application registration procedures, he/she will obtain the right to use the "LovyEra" account. The right to use the "LovyEra" account belongs only to the initial applicant registrant, and it is prohibited to gift, borrow, rent, transfer or sell. If "LovyEra" finds or has reasonable grounds to believe that the user is not the initial registrant of the account, in order to ensure the security of the account, "LovyEra" has the right to immediately suspend or terminate the service provided to the registered account, and has the right to permanently disable the account.

2. Users can use

  • a. View and edit profile pages,
  • b. Use the "Account and Security" page in the "Settings" page to query, change, delete, and cancel the personal data, registration information, and transmission content on the "LovyEra" account, but it should be noted that deleting relevant information will also delete text and pictures stored by the user in the system.

3. The user is responsible for properly keeping the registered account information and account password safe, and the account or password may be stolen due to poor storage by the user, and the responsibility shall be borne by the user himself. Users need to bear legal responsibility for the behavior under the registered account and password. The user agrees not to use another user's account or password under any circumstances. When the user suspects that others use his account or password, the user agrees to notify "LovyEra" immediately.

4. The user shall abide by the terms of this agreement and use the service correctly and appropriately. If the user violates any terms of this agreement, "LovyEra" has the right to suspend or terminate the service provided to the breaching user's "LovyEra" account according to the agreement after notifying the user.

5. Users can cancel the account through the "Account and Security" page in the "Settings" page, and "LovyEra" will assist after completing reasonable and necessary verifications of personal identity, security status, device information, infringement complaints, etc. The user cancels the account, and deletes all information related to the user account according to the user's request, unless otherwise stipulated by laws and regulations. The user confirms that canceling the account is an irreversible operation. The user should back up the information and data related to "LovyEra" by himself, and all services related to the "LovyEra" account have been properly handled before the user confirms the operation. After the user confirms and agrees to cancel the account, it does not mean that the account behavior and related responsibilities before the cancellation of the "LovyEra" are exempted or mitigated. For example, during the cancellation period, the user's account is complained by others, investigated by the state agency, or is in litigation or arbitration proceedings , "LovyEra" has the right to terminate the user's account cancellation by itself.

Ⅶ. Risk

1. The user understands and agree that "LovyEra" only provides a self-service communication platform for the user, and the user must be responsible for all actions under the registered account, including any content transmitted by the user and any consequences arising therefrom. Users should judge "LovyEra" and the content of this service by themselves, and bear all risks arising from the use of the content, including risks arising from reliance on the correctness, completeness or practicality of the content. "LovyEra" cannot and will not be liable for any loss or damage caused by user actions.

2. If the user finds that anyone violates this agreement or uses this service in other improper ways, please report or complain to "LovyEra" immediately. The report or complaint email address is [support@lovyera.com], and "LovyEra" will handle it in accordance with this agreement.

3. The user understands and agrees that due to business development needs, "LovyEra" reserves the right to unilaterally change, suspend, terminate or cancel all or part of the service content of this service.

Ⅷ. Intellectual Property Statement

1. Except that the intellectual property rights related to advertisements in this service are owned by the corresponding advertisers, the intellectual property rights of the content provided by "LovyEra" in this service (Including but not limited to web pages, text, pictures, audio, video, charts, etc.) are owned by "LovyEra". However, the exception is that the user has legally obtained intellectual property rights for the content published by the user before using the service.

2. Unless otherwise specified, the copyrights, patents and other intellectual property rights of the software on which "LovyEra" provides this service are owned by the company.

3. The copyright or trademark rights of the graphics, text or their composition involved in the service of "LovyEra", as well as other "LovyEra" logos and product and service names (hereinafter collectively referred to as "LovyEra logos") are owned by "LovyEra". Without the prior written consent of "LovyEra", the user shall not display or use or otherwise process the "LovyEra logo" in any way, nor shall it indicate to others that the user has the right to display, use, or otherwise have the right to process the "LovyEra logo" .

4. The above and any other intellectual property rights legally owned by "LovyEra" or related advertisers are protected by law. Without the written permission of "LovyEra" or related advertisers, users are not allowed to use or create related derivative works in any form.

Ⅸ. Legal Responsibilities

1. If "LovyEra" finds or receives reports from other people or complains that users have violated this agreement, "LovyEra" has the right to collect data generated by users on the platform (including but not limited to user information, dynamics, etc.) for conduct a compliance review, and depending on the severity of the case, impose penalties on the violating account, including but not limited to warnings, refusal to publish, deletion of content, also actions such as limiting some or all account functions to stop providing services, closing the account permanently , etc., will cause the user to be unable to use the account and related services normally, as well as the consequences of being unable to obtain assets or other rights and interests in the user's account normally. "LovyEra" does not bear any responsibility, "LovyEra" will notify the user of the processing results, and "LovyEra" reserves the right not to recover deleted content.

2. The user understands and agrees that "LovyEra" has the right to punish behaviors that violate relevant laws and regulations or the provisions of this agreement based on reasonable judgment, take appropriate legal actions against any user who violates laws and regulations, and save relevant information to relevant parties in accordance with laws and regulations, and report to relevant departments etc., the user shall bear all legal responsibilities arising therefrom.

3. The user understands and agrees that for any claims, demands or losses claimed by any third party, including reasonable attorney fees, due to the user’s violation of this agreement, the user shall compensate "LovyEra" and its cooperative companies and affiliated companies, and keep it from damage.

4. "LovyEra" respects and protects the intellectual property rights, reputation rights, name rights, privacy rights and other legitimate rights and interests of users and others. The user guarantees that the text, pictures, video, audio, links, etc. uploaded when using this service do not infringe any third party's intellectual property rights, reputation rights, name rights, privacy rights and other rights and legal rights. Otherwise, "LovyEra" has the right to remove the allegedly infringing content upon receipt of notice from the right party or related parties. For all the claims made by the third party, the user shall handle it by himself and bear all the legal liabilities that may arise therefrom; if "LovyEra" and its affiliates suffer losses due to the user's infringement (including but not limited to economic, goodwill, etc. losses), the user shall also fully compensate for all losses suffered by "LovyEra" and its affiliates.

5. When the user uses the services provided by "LovyEra", if there is any violation of national laws and regulations, this agreement or other management regulations of the platform for users, "LovyEra" has the right to temporarily or permanently ban the user's account. After the account is banned and before the ban is lifted (if any), the remaining virtual currency on the user's account will be frozen or all deducted, and can no longer be used to purchase any products or services provided by this service, and "LovyEra" will not be returned to the user when purchasing virtual currency. cash value, and no compensation will be made.

Ⅹ. Force Majeure and Other Reasons for Exemption

1. The user understands and confirms that in the process of using the service, risk factors such as force majeure may be encountered, which may cause the service to be interrupted. Force majeure refers to unforeseen, insurmountable and unavoidable objective events that have a major impact on one or both parties, including but not limited to natural disasters such as floods, earthquakes, plague epidemics and storms, and social events such as wars, turmoil, government actions, etc. When the above situation occurs, "LovyEra" will try its best to cooperate with the relevant units at the first time to repair it in a timely manner, but "LovyEra" and its cooperative units are exempted from liability to the extent permitted by law for the losses caused to users or third parties.

2. Like most Internet services, this service is affected by differences in factors including but not limited to user reasons, network service quality, social environment, etc., and may be disturbed by various security issues, such as others using user information to cause real-life problems. Harassment in other software; other software downloaded and installed by users or other websites visited contain viruses such as "Trojan horses", which threaten the security of users' computer information and data, and then affect the normal use of this service, etc. Users should strengthen awareness of information security and user data protection, and pay attention to strengthening password protection to avoid loss and harassment.

3. The user understands and confirms that the service is interrupted or unable to meet the user's requirements due to force majeure, computer virus or hacker attack, system instability, user location, user shutdown, and any other technical, internet, communication line reasons, etc. "LovyEra" shall not be liable for any losses caused by users or third parties.

4. The user understands and confirms that there is misleading, deceptive, threatening, defamatory, offensive or illegal information from any other person during the use of this service, or anonymous information that violates the rights of others. "LovyEra" shall not be liable for any loss of users or third parties caused by the information of the website or impersonation, as well as the actions accompanying such information.

5. The user understands and confirms that we need to overhaul or maintain the "LovyEra" platform or related equipment on a regular or irregular basis. If the service is interrupted within a reasonable time due to such circumstances, the company does not need to bear any responsibility for it. However, the company shall notify in advance.

6. "LovyEra" has the right to deal with violations of laws and regulations or breach of contract in accordance with laws and regulations and this agreement. This right does not constitute an obligation or commitment of "LovyEra". .

7. The user understands and confirms that "LovyEra" does not need to bear any responsibility for the quality defects of the following products or services provided by "LovyEra" to the user and any losses caused by them:

  • a. "LovyEra" provides free services to users;
  • b. Any product or service presented by "LovyEra" to the user.

8. Under no circumstances shall "LovyEra" be liable for any indirect, consequential, punitive, incidental, special or penal damages, including the loss of profits suffered by the user due to the use of "LovyEra" or this service (Even if "LovyEra" has been advised of the possibility of such losses). Although there may be contrary provisions contained in this agreement, all responsibilities of "LovyEra" to the user, regardless of the reason or behavior, shall never exceed the fees paid to "LovyEra" by the user for using the services provided by "LovyEra" (if any).

Ⅺ. Change, Interruption and Termination of Service

1. In view of the particularity of network services, the user agrees that "LovyEra" has the right to change, interrupt or terminate some or all of the services (including paid services) as appropriate. If "LovyEra" changes, interrupts or terminates the service, "LovyEra" shall notify the user before the change, interruption or termination, and shall provide equivalent alternative services to the affected users; if the user is unwilling to accept the alternative service , if the user has paid the fee to "LovyEra", "LovyEra" shall refund the corresponding fee to the user according to the actual use of the service by the user.

2. In the event of any of the following situations, "LovyEra" has the right to change, interrupt or terminate the free service or paid service provided to the user without any responsibility to the user or any third party:

  • a. According to the law, the user should submit real information, but the personal information provided by the user is not true, or is inconsistent with the information at the time of registration and fails to provide reasonable proof;
  • b. The user violates relevant laws and regulations or the provisions of this agreement;
  • c. In accordance with the provisions of laws and regulations or the requirements of competent authorities;
  • d. For security reasons or other necessary situations.

Ⅻ. Others

1. "LovyEra" solemnly reminds users to pay attention to the clauses in this agreement that exempt "LovyEra" from liability and restrict users' rights. Users are requested to read carefully and consider risks independently.

2. The validity, interpretation and dispute resolution of this agreement shall be governed by local laws. If there is any dispute or controversy between the user and "LovyEra", it should first be resolved through friendly negotiation. If the negotiation fails, the user agrees to submit the dispute or dispute to the jurisdiction of the court where "LovyEra" is domiciled.

3. If any clause of this agreement is invalid or unenforceable for any reason, the remaining clauses are still valid and binding on both parties.

4. Due to the rapid development of the internet, the terms listed in this agreement signed between the user and "LovyEra" may not fully list and cover all the rights and obligations of the user and "LovyEra", and the existing agreement cannot guarantee that it will fully meet the needs of future development . Therefore, the "LovyEra" privacy policy, etc. are supplementary agreements to this agreement, which are inseparable from this agreement and have the same legal effect. If the user uses the "LovyEra" platform service, it is deemed that the user agrees to the above supplementary agreement.

Contact Us

If you have any questions about this User Agreement, please contact us at:

support@lovyera.com